Products purchased on the www.umbertovaleri.com website are normally delivered within 15 working days from monday to friday. Order placed on the weekends will be processed and validated on the first day of the following week. The timing of delivery may change for particular reasons but normally it takes 15 working days from the date of your order in Italy, and within 20 days for all other destinations and can be anticipated.
Deliveries may incur slight delays during holiday periods and couriers do not deliver on public holidays or on weekends.
The delivery time starts to count as of the business day following the confirmation payment (bank settlement or authorization of the purchase by the credit card company). The release by the card administrator can take up to 48h.
To return or exchange your order, please email email@example.com and provide your reasoning for such return or exchange.
All returns and exchanges must be made within twenty (20) days of the shipment of such goods.
All returns must be arranged at your own cost. In this instance, the goods will remain your responsibility until accepted at our place of business. if such goods are lost, stolen, misplaced, or damaged in transit, it is your responsibility and the company will not reimburse you for any costs or fees associated with the transportation. We recommend using a carrier service that provides a tracking of the goods. to complete your return, we require a receipt or proof of purchase.
Once the goods have been collected and returned in their original condition, we will provide a refund to the original card used for payment. shipping costs will not be refunded, unless the item is faulty or damaged. Determination of faulty or damaged goods will be decided by the company. Please note that these products are handmade and slight imperfections in the thread are to be expected, and such imperfections do not qualify as faulty or damaged.
Card refunds may take up to ten (10) business days for your bank to complete. This can vary between card issuers and unfortunately we are unable to influence this.
All goods need to be returned in their Umberto Valeri original packaging, including all boxes. if such goods are not returned in the complete, original packaging, a refund or exchange may not be issued. The determination of a refund or exchange will be decided by the company.
Returned goods that are damaged, worn or altered will not be accepted and may be sent back to the customer. All returned goods must be unused and in the same condition that you received it, the determination of whether the goods are damaged, worn or altered will be made by the company.
These products can crush. Make sure to keep them in their box. we will not accept products that are dented or crushed unless they are damaged. Proof of such damage must be provided when such return or exchange is initiated by the customer.
Upon receipt of your returned goods, we will notify you that the good was received and is being inspected. After inspection, we will notify you of the approval or rejection of your requested refund.
Please send your returned goods to the following address:
Strada Poggino SNC
01100 Viterbo ITALY