All products are under the “money-back guarantee” provision for which the buyer can take up within 21 days after the product’s delivery date.
To return or exchange your order, please email firstname.lastname@example.org and provide your reasoning for such return or exchange.
Please note that these bags are handmade and slight imperfections in the thread are to be expected, and such imperfections do not qualify as faulty or damaged.
To make a return the buyer can refer to a courier of his choice.
- properly packaged in its original packaging, in perfect resale (not ruined, damaged or dirty) and equipped with all its accessories, operating instructions and documentation;
- bearing the invoice;
- without obvious signs of use other than that which is compatible with the performance of a test of the same, that is to say, that it does not follow a prolonged use (of more than a few minutes) exceeding the time required for a test; It is not in a state that does not allow its resale.
- state that does not allow its resale.
Returned goods that are damaged, worn or altered will not be accepted and may be sent back to the customer, all returned goods must be unused and in the same condition that you received it.
Proof of such damage must be provided when such return or exchange is initiated by the customer.
Upon receipt of your returned goods, we will notify you that the good was received and is being inspected. After inspection, we will notify you of the approval or rejection of your requested refund.
Please send your returned goods to the following address:
VIA Santa maria della Grotticella 67/a
01100 Viterbo Italy